Reference

Account Rights and Legal Framework

When you open an account with us, your data, deposits and withdrawals are protected by documented practices.

Account security verified at withdrawalDANA, OVO, GoPay and QRIS payment pathsSupport available seven days a week
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REACH OUR TEAM

How to Contact Us About Legal or Account Matters

Team online

Live Chat

Open the chat window in your account lobby. Our team responds within two hours, seven days a week. Use this for urgent account questions or data requests.

Email Support

Send legal or compliance questions to [email protected]. We aim to reply within 24 hours. Attach any relevant account screenshots or transaction details.

Phone Support

Call our Indonesia-based team Monday through Friday, 10 AM to 6 PM local time. Operators speak Indonesian and English. Reference your account ID when calling.

DATA AND SECURITY PRACTICES

How We Protect Your Account and Information

Account Verification

Before any withdrawal, we verify your identity using your registered phone number via OTP (one-time password). This step prevents unauthorised access to your funds and deposit history.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways. We never store your full payment credentials; we keep only your registered payment method for your next deposit.

Session Timeout

Your login session expires after 30 minutes of inactivity. This protects your account if you leave your device unattended. You'll be asked to log in again when you return.

Withdrawal Approvals

Every withdrawal request triggers our fraud-detection review. We check your account history, deposit methods and payout patterns. Most approvals clear within two hours; complex cases may take up to 24 hours.

Data Retention

We keep your account data (name, email, phone, transaction history) for up to seven years after you close your account, where local law permits, to meet audit and fraud-prevention obligations.

Access Your Data

You can request a full copy of your personal information and account activity at any time. Email [email protected] with your request, or use the Data Request option in your account settings.

Your Questions About Account Rights and Data

When you request account closure, we process any pending withdrawal within 48 hours and then disable your login. We retain your account record (encrypted) for seven years where local law permits, for audit and fraud-prevention purposes. You can reopen an account using the same email or phone after 30 days.

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We verify every deposit against your registered payment method and flag any unusual activity. Balances are stored on secure, segregated servers and are not mixed with our operational funds.

Yes. Email [email protected] or use the Data Request option in your account settings under Security. Provide your account ID and registered email. We'll compile your data within five business days and send it securely to your registered email address.

Contact live chat or email with your transaction ID and the payment method you used (DANA, OVO, GoPay or QRIS). Our team will cross-reference your account ledger with the payment processor's records. Most disputes are resolved within 48 hours; complex cases may take up to seven days.

After withdrawal approval, funds return to your DANA, OVO, GoPay or QRIS account within two hours in most cases. Some bank transfers may take up to four hours. You'll receive a confirmation SMS and email when the transfer completes.

Account access, registration eligibility and bonus participation depend on local law. Your account is available where local law permits. If your jurisdiction changes or your access is restricted, we'll notify you via email and freeze your account pending verification of your location.

Log in and visit your Account Settings page. You can update your email, phone number and registered address. Name and ID number changes require identity verification; submit a photo of your ID via live chat or email to [email protected] and we'll verify within one business day.